Patients

What is Solera’s Patient Management Program?

Solera patients receiving specialty medication are automatically enrolled in the Patient Management program. The program consists of an increased level of clinical surveillance of patients medication profiles, drug interactions, medication effects and therapy goals. Solera clinicians will periodically contact patient to assess their goals and success of therapy. Patients may opt out of this program at any time by phone, in writing or via Solera’s website.

How does Solera handle patient communication issues?

Communication between Solera Clinicians and all its patients is critical in order to provide positive outcomes. In the event Solera is notified of any special communications needs, Solera will make all the necessary arrangements to establish solid communication methods with a patient or caregiver. Solera employs multilingual personnel reflective of its patient population. Alternate methods are communication via e-mail, TDD services for hard of hearing patients, or utilization of an interpreter. Solera also makes every effort to provide educational materials in a format or language understandable by its patients.

Medications

How do you dispose of medication?

Patients need to dispose of expired or discontinued medications. Solera follows the disposal guidelines outlined by the FDA.

FDA Suggested Guidelines: ( https://www.fda.gov/Drugs/ResourcesForYou/Consumers/BuyingUsingMedicineSafely/EnsuringSafeUseofMedicine/SafeDisposalofMedicines/ucm186187.htm )

Safely using Sharps: (https://www.fda.gov/MedicalDevices/ProductsandMedicalProcedures/HomeHealthandConsumer/ConsumerProducts/Sharps/default.htm)

How do I dispose of unused or unwanted medications?

If you have medications that are expired or will not be used, Solera’s clinical staff can instruct you on how to dispose of these medications. Simply contact Solera staff by phone with a description of the medication. Each situation will be evaluated and detailed instructions will provided to you.

Support

What are your hours?

Solera’s pharmacists are available 24 hours a day, seven days a week to speak with you. You can call us at (954) 615-1840 or (877) 712-7864 or submit your question online (insert link). Our primary location in Pompano Beach is open from 9:00 AM to 5:00 PM from Monday to Friday but closed on the weekends.

Where are you located?

Solera operates one location out of Pompano Beach, Florida at:

2100 Park Central Blvd North
Suite #300
Pompano Beach, FL 33064

https://goo.gl/maps/qQR6usG9oWE2

How can I contact Solera?

You can email us general inquiries at pharmacy@solerarx.com or call us directly at:

Main: (954) 615-1840
Toll Free: (877) 712-7864
Fax: (954) 634-3939
Fax Toll Free: (877) 712-7866

Do you have a question for our Pharmacists?

Email pharmacy@solerarx.com

Specialty Pharmacy

What is a specialty pharmacy?

A specialty pharmacy dispenses prescriptions for high-cost, high-touch and complex medication regimens. Specialty pharmacies have the necessary personnel to address these needs while retail locations typically have less experience in these disease states. We work with your caregivers and prescribers to find the appropriate drug regimen approved by your insurance company. Additionally, our personnel will utilize financial assistance that can reduce your costs for these treatments.

Why choose Solera as your specialty pharmacy?

Solera Specialty Pharmacy (located in Pompano Beach, Florida) specializes in dispensing prescriptions for patients with chronic illnesses such as HIV, Hepatitis C, Oncology, Rheumatoid Arthritis, Multiple Sclerosis, Rare Genetic Disorders and Wound Care. Our extensive clinical knowledge and payor experience enables Solera to quickly get life-saving medications to patients, increase medication compliance (increasing patient wellness), while removing barriers to care.

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